The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
1. Personal information we collect
To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information if you contact us directly(for example, for a custom order).
2. Why we need your information and how we use it
We rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as…
1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.
3. Information sharing and disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers (delivery companies). We engage certain trusted third parties to perform functions and provide services to our shop. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests
(b) enforce our agreements, terms and policies
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues
(d) protect the rights, property, and safety of our customers, or others.
4. Data retention
5. Transfers of personal information outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we am deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Microsoft Onedrive and Outlook are Privacy Shield certified.
6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to…
1. Our processing of some of your information based on our legitimate interests
2. receiving marketing messages from us after providing your express consent to receive them.
In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to contact us
For purposes of EU data protection law, I, Nicola Bailey, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com.
Help from Etsy
If you contact me to access, correct or delete personal information held by Etsy, we may contact Etsy at Etsy.com/help for assistance, or request that you send a request directly to Etsy.
Due to disruptions from COVID-19 and potential delivery carrier delays, your package may not arrive within the estimated time.
We post your cards within 1 working day using Royal Mail First Class Post in the UK. For orders to Europe and the rest of the world we use International Standard delivery which does NOT include tracking or a signature. If you wish to use this service please contact us for a price.
They aim to deliver as follows….
UK the next working day
EU in 3 to 6 working days
USA in 6 to 14 working days
Rest of the World 5 to 10 working days
If you haven’t received your order in line with the above please contact us. We will investigate with Royal Mail and rectify the issue with you as a matter of urgency.
UK orders - Free
EU and non EU1 card £3.40, extra cards £0.85 each
USA ,S.America, Africa, Middle/Far East,S.E.Asia
1 card £4.40, extra cards £1.30 each
Australia, New Zealand, Singapore
1 card £4.40 extra cards £1.50 each
Savings are applied at checkout
If the order quantity is sufficient we may be able to change or add text and colours. New designs can also be commissioned.
Please contact us to discuss you needs